Certificate of Cloud Security Knowledge (CCSK) 2025 – 400 Free Practice Questions to Pass the Exam

The primary focus of agreements between cloud service providers and customers is on service levels. This is often formalized in Service Level Agreements (SLAs), which define the expected level of service, including availability, performance, and responsiveness.

Service levels establish clear expectations regarding how the service will function, including uptime percentages, response times for support, and the processes for handling outages or performance issues. By clearly defining these metrics, both parties have a mutual understanding, which helps in measuring and enforcing accountability from the provider to deliver the services as promised.

While cost savings, compliance issues, and data privacy are certainly important elements of cloud agreements, they are more about the broader implications of the service rather than the specific commitments to service performance. Service levels are critical to ensuring that business operations rely on the cloud service’s consistent and reliable performance, which is foundational for customer satisfaction and trust in the provider.